Returns & Exchanges
Due to the perishable nature of our premium Spanish ham and gourmet products, we offer a 100% satisfaction guarantee to ensure your order arrives in perfect condition. If you are not completely satisfied with the quality of your purchase, please contact us within 14 days of delivery.
Contact Support
Email our customer service team at support@beherusa.com with your order number and photos of the product and packaging.
Review Process
Our quality control experts will review your claim within 48 hours to determine if a replacement or refund is applicable based on food safety standards.
Return Authorization
If a return of non-perishable hardware or unopened shelf-stable items is required, we will provide you with a prepaid shipping label and instructions.
Refund or Replacement
Once approved, we will either ship a fresh replacement immediately or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing